3rd Line Support

As businesses grow the demand on IT grows with it.  From email, to file storage and the underlying computer hardware there is an increasing expectancy that it should all be available all the time.  With IT departments having to cope with the maintenance and support of different technologies the demand puts a strain on the IT support resources.

 

So what do you do?  Do you go through the costly process of recruiting a new member of staff unsure of whether there will be enough work to keep them going?  Maybe you hire a contractor to plug the gap knowing you’ll have to offer a couple of months work to attract the right recruit.  Many companies seem to identify a need for additional resource but don’t necessarily need or want to employ a permanent staff member or hire a contractor.

 

This is where Server Centre comes in. We offer flexible support options that you can call on as and when you need it.  No need to justify the cost of recruiting a new staff member, no need to hire a contractor to plug a gap only to leave with all the local knowledge gained.  Partnering with Server Centre means you gain access to highly qualified and experienced staff having worked with a range of technologies, who can work with you on demand.  It also means that the valuable knowledge gained is not lost when your contractor leaves.

 

Essentially we become an extension of your IT team.  We can provide 3rd line support to your existing support staff or provide consultancy for IT changes and new solutions.